Northcutt Custom Homes
Northcutt Custom Homes Overview
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Northcutt Custom Homes has 1.7 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Unbelievable and disappointing
We had similar problems where Northcutt simply did not ensure important things were done during construction of our home. These led to serious problems within a few months.
At first he tried to talk his way out of responsibilty, then argue about them then lastly he refused to fix them. The experience was unbelievable. A client should never be treated this way.
Examine the contract and warranty closley. Pay attention to warranty exclusions.
Send your builder an temized list of problems in a certified letter, before the warranty expires.
Have an attorney send if possible.
** know your rights as a consumer**
File a complaint with the state agency that manages his license.
In TN its the dept of commerce
https://www.tn.gov/commerce/resources-services/file-a-complaint.html
Include text messages, transcripts of phone conversations, 3rd party paper work such as estimates to correct the problems.
Thier legal council will determine if there is cause to suspend his license until he corrects the problems.
Be reasonable.
Houses settle some minor changes can occur. Defects like poor or no foundation grading, moisture and mold in your basement or crawlspace, problems with plumbing, electric and septic are serious and should be escalated as soon as they are observed.
In my case i worked with state and private companies due to the seriousness and complexity of the problems we had.
I have since worked with another builder who understands his responsibility and fixed every problem that was real without a fight.
Lack of accountability
Northcutt Custom Homes - the experience was pleasurable
Northcutt Custom Homes, lack of accountability, DO NOT TRUST
Northcutt Custom Homes has not completely resolved the flooding issue. NCH did NOT replace the vapor barrier as specified by a business hired by NCH. NCH simply tossed the old and mudcaked vapor barrier underneath the house. We paid to have proper vapor barrier installed ourselves.
The dirt also needed to be raised along the front of our house to prevent flooding. We paid for that ourselves. Based on the difficulties I had with Mr. Northcutt when he was "willing" to fix the issue I have decided to not seek reimbursement from the mentioned charges.
I also know for a fact that the sub floor in at least one town home in Park Place was only screwed in the corners and nailed down elsewhere. That means the owners must deal with a creaky floor in a home less than 3 years old. Mr. Northcutt claimed his orders were to "glue it and screw it". Obviously that didn't happen. Were the floors screwed down in the rest of the townhomes according to Mr. Northcutt's instructions? Did he hire the same contractors to work in other homes?
Northcutt Custom Homes has since worked with me in resolving my issue. Vaden has apologized multiple times and acknowledged that he was way being in repairing my crawl space. I have asked pissedoffconsumer.com multiple times to remove this review.
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The problem was caused due to the septic system design which is drawn up by the State of TN Environmental Department. We can only install these per their drawings with a certified septic installation contractor, which we did.
The State came out inspected and approved the system. After a few months, he noticed water on top of the ground and contacted the Environmental Dpt. The State then modified the septic system design to add a curtain drain around the perimeter.
It had nothing to do with our foundation grading or anything we did wrong. We tried to explain this to the homeowner but he thought we were to blame so we paid for the curtain drain to be installed.
The problem was caused due to the septic system design which is drawn up by the State of TN Environmental Department. We can only install these per their drawings with a certified septic installation contractor, which we did.
The State came out inspected and approved the system. After a few months, he noticed water on top of the ground and contacted the Environmental Dpt. The State then modified the septic system design to add a curtain drain around the perimeter.
It had nothing to do with our foundation grading or anything we did wrong. We tried to explain this to the homeowner but he thought we were to blame so we paid for the curtain drain to be installed.